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Miami, FL, USA
35m 59s ago
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Join the BEST Crowd Management Team as Security Operations Manager!

Are you a dynamic leader with a passion for optimizing security operations and driving success? Do you have previous event staffing? We are seeking an experienced Operations Manager with prior security and event leadership to join our team and take charge of our day-to-day operations. Under the guidance of the General Manager / Regional Director, you will play a crucial role in ensuring efficiency, maximizing profits, and enhancing the skills of our workforce. If you thrive in a fast-paced environment and have a knack for strategic thinking, effective communication, and team leadership, this is the perfect opportunity for you to make a significant impact. Join us and be part of a company that values innovation, customer satisfaction, and continuous improvement. Apply now to lead our operations to new heights!


Why Work at BEST Crowd Management?
  • Dynamic Environment: Be part of a team that thrives in the fast-paced, exciting world of event management.
  • Career Growth: Opportunities for professional development and career advancement within the company.
  • Team Spirit: Join a supportive and collaborative team that values each member’s contributions.
  • Impactful Work: Play a crucial role in creating memorable experiences for event attendees.
  • Flexibility: Enjoy a flexible work schedule that includes weekends, nights, and holidays, perfect for those who thrive outside the typical 9-5.
  • Diverse Experiences: Work at a variety of events, from concerts and sports games to corporate gatherings and more.
Pay, Benefits, and Work Location:
  • Competitive Salary: $60,000 - $65,000 / year
  • Comprehensive Benefits: Enjoy health, dental, and vision insurance, 401(k) with company match, paid time off, and more.
  • Work Location: Based in Miami, FL  at the Loan Depot Park, you’ll be at the heart of our operations.
     
DUTIES AND RESPONSIBILITIES:

Operational Management:
  • Make sure daily operations like hiring, training, scheduling, and event management follow company rules.
  • Security Training.
  • Event Staffing.
  • Motivating, upbeat.
  • Estimate staffing needs, track costs, review contracts, supervise staff and subcontractors, and ensure payroll and invoices are accurate and timely.
  • Suggest ways to improve operations and save costs.
  • Communicate goals to the team and keep accurate records.
  • Ensure payroll and staff schedules are completed on time.
  • Stick to budget limits, including overtime and labor costs.
Customer Relations:
  • Regularly talk to customers to get feedback and improve their satisfaction.
Team Leadership:
  • Supervise and coach team members to keep them motivated and productive. This includes mentoring, planning, and assigning work.
Availability:
  • Be available on weekends and evenings if needed.
  • Travel up to 25% of the time.

MINIMUM QUALIFICATIONS:

Education and Experience:
  • A bachelor's degree in a related field or similar experience.
  • At least three years of experience in operations, service, or project management.
  • Preferred experience in event staffing, security, sports management, or athletics.
  • A valid driver's license.
  • Able to pass a background check.
Skills and Competencies:
  • Great management skills.
  • Focused on meeting the needs of customers.
  • Excellent speaking and writing skills.
  • Acts as a role model and mentor for the team.
  • Strong leadership and team-building skills.
  • Takes initiative and looks for new opportunities.
  • Adapts well to changes.

The job requires a range of physical activities, including sitting, standing, walking, talking, and hearing, with occasional climbing, working in high places, stooping, bending, and reaching above the shoulders. It may involve working in confined spaces and various outdoor weather conditions, and occasionally lifting, pushing, or pulling up to 25 pounds. Specific vision abilities needed include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The work environment is primarily office-based, but frequently involves attending outdoor events. Reasonable accommodations can be made for individuals with disabilities to perform essential functions.

Join our team and make a difference in how we support our branches and enhance customer service! Apply today to become an integral part of our dynamic Operations Manager.

It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

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