Account Manager – Event & Security Operations
Location: Madison, WI
Pay: $75,000 - $85,000 / year
Job Type: Full-Time
Join BEST Crowd Management and Bring Events to Life!
Since 2009, BEST Crowd Management has been trusted by the biggest names in sports and entertainment to deliver world-class event security and guest services. From major league stadiums to sold-out concerts, we’re there to keep things safe, smooth, and unforgettable.
We’re now hiring a full-time Account Manager to oversee operations, lead teams, and build strong client relationships in Madison, Wisconsin.
Why Work With BEST?
✅ Work in professional sports and major entertainment venues
✅ Leadership role with career advancement potential
✅ Supportive team with a boutique, people-first culture
✅ Comprehensive benefits package including medical, dental, vision, 401(k), PTO
What You’ll Do:
Lead all aspects of event operations: recruiting, scheduling, training, licensing, and on-site execution
Manage payroll, invoicing, staffing plans, and cost tracking
Supervise and motivate a team of event staff and supervisors
Communicate with venue partners to understand needs and exceed expectations
Ensure all events meet safety, security, and guest experience standards
Identify opportunities for process improvements and increased efficiency
What We’re Looking For:
3+ years in operations, event staffing, security, or sports management
Strong leadership and team management experience
Excellent communication and problem-solving skills
Comfortable in a fast-paced, high-pressure environment
Bachelor’s degree preferred or equivalent experience
Valid driver’s license and ability to pass a background check
Work Environment:
Office and on-site event work, including weekends, evenings, and holidays as needed
Must be able to stand, walk, and occasionally lift up to 25 lbs
Indoor and outdoor work, depending on event location
Ready to Lead Big Moments? Apply Today!
If you're passionate about live events, thrive in dynamic environments, and are ready to take your leadership to the next level—we want to hear from you.
It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
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