Job Description

Job Title: Protective Stadium & Birmingham Jefferson Convention Complex - Guest Services

Company: BEST Crowd Management

Location: Birmingham, AL

Salary: $15 / hr

Shifts: Part Time Event Security and Staffing - Weekends and Nights Required


Join the dynamic and customer-focused team at BEST Crowd Management as a Guest Services Staff member. As a part of our Guest Services team, you will play a crucial role in providing exceptional service and creating memorable experiences for event attendees. We are seeking enthusiastic, reliable individuals who are passionate about delivering outstanding customer service.


  • Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs.
  • Assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned.
  • Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
  • Answer questions and provide information about the event, facilities, and amenities to guests.
  • Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
  • Address guest inquiries, complaints, or issues promptly and professionally.
  • Collaborate with event staff, vendors, and team members to ensure smooth event operations.
  • Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.
  • Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence.


  • Be at least 18 years old (age requirements may vary depending on local regulations).
  • Hold a high school diploma or equivalent (some college education is preferred).
  • Previous experience in customer service, hospitality, or event-related roles is advantageous.
  • Excellent communication and interpersonal skills to interact effectively with diverse individuals.
  • Strong problem-solving abilities and the capacity to remain calm and professional in high-pressure situations.
  • Flexibility to work evenings, weekends, and holidays based on event schedules.
  • Physical stamina to stand, walk, and engage in physical activities for extended periods.
  • Demonstrated reliability, punctuality, and a strong work ethic.


  • Enjoy competitive pay based on your experience and qualifications.
  • Take advantage of opportunities for career growth and advancement within the company.
  • Enhance your skills and knowledge through training and development programs.
  • Benefit from flexible scheduling options to accommodate your personal needs.
  • Be part of a positive and supportive work environment that values diversity and inclusion.

Note: At BEST Crowd Management, we believe in equal opportunities for all applicants and employees.

We highly appreciate the contributions and perspectives that each individual brings to our team.

License #35611

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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